Facebook Failings
If I could interview Mark Zuckerberg I’d ask him why he creates so many seemingly unnecessary road blocks for the typical Facebook user like myself, who could easily have doubled and tripled their friends from the seemingly arbitrary 5,000 ceiling and who could be great for them for placing adverts and monetising our existence on Facebook to Facebook’s advantage? They just don’t seem very interested in delivering to their shareholders.
I’d also ask why they are making us feel deeply unwelcome rather than part of the Facebook community - and frankly a bit itchy to escape to a rival platform by unreasonably and deeply disrespectfully, yellow carding us with no recourse to a real appeal, and for reasons that in too many cases, defy intelligent analysis. It appears to me that bad actors are already busy at work using sophisticated techniques to get political opinions that don’t chime with their objectives, deplatformed.
Thirdly I’d ask why their advertising model on their so called community pages (which are frankly designed to be about as community unfriendly as imaginable) make it completely impossible for me (and others like me) to use it in more than a loss-leader, token way because, in reality, I know it costs more to advertise than the even the gross returns it generates, let alone net profit, with a product like mine.
When I look at how fast and how dynamically other newer interactive social media platforms are springing up to meet demand with supply, I kind of marvel in dismay at how utterly clunky and unresponsive Facebook has become to what their consumers actually need and want. With just a few tweaks and by paying more respect and attention to us as customers and consumers of their product as a service industry, we could be generating more revenue both for ourselves and for them and be having more fun while doing it. They have already lost their younger demographic, and it is just a matter of time before they lose another slice of their base unless they get significantly better at listening. This may be a much used platform but it doesn’t seem to me to be much beloved, or am I wrong?
When customers feel so poorly treated by customer service that they stop complaining receivership is rarely far behind. Economic history teaches us that in time nothing is ever too big to fail.
What would you like to ask him?
#MarkZuckerberg